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Customer Service
National Engraving Services To place an order: Insert the quantity desired and then add that selection to your shopping cart. The customer may change the quantity ordered or delete items in the shopping cart at anytime. The shopping cart keeps a running total of the selections made along the way. When you are ready to place the order, proceed to the shopping cart, and you will be directed through checkout. Order confirmation will be sent via e-mail. Secure Ordering: The National Engraving Services online ordering system is secured with a highly reliable method of data encryption using the Secure Socket Layer (SSL) protocol. SSL is supported by many Internet Web Browsers. Privacy Policy: National Engraving Services values your privacy. Please review our Privacy Policy for details. Availability and Backorders: Should an ordered item become unavailable , we will notify you by email. If temporarily out-of-stock, we will include the estimated delivery date. Shipping and Handling: Shipping charges are based on the Total Weight of the order. Select the most convenient and economical method for delivery. Charges are calculated when the order is placed. International Customers: For Customers outside of the United States, please contact us by e-mail and we will arrange for delivery of your item. You will be notified by email of the total shipping charges to be assessed to your credit card. Taxes, duties or customs/brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver. Pricing: Prices are listed for the Continental U.S. and are subject to change without notice. It is unlikely that we will have made any errors but we reserve the right to correct and not supply an item at a misquoted price. Sales Tax (Maryland only): Appropriate sales tax will be added to orders shipped in Maryland. Method of
payment:
We accept Visa, MasterCard, American Express, and Discover. Credit cards will be charged when your order is placed. Satisfaction Guaranteed: Damages must be reported within 48 hours! For refunds, credit or exchanges (excluding shipping and handling charges), returned items must be in original condition, mailed and insured within 15 days. Some items may have a restocking fee.
95% of our communications is through e-mail. We
read and reply quite often in a day.
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